A small brand should be straight with people. These are the things we hold ourselves to.
1. Honest product pages
What's written on the product page is what arrives. We list the actual fabric, the actual fit, and the actual features. If a piece runs oversized, we say so. If the colour reads differently in daylight than in the studio shot, we'd rather tell you than take the return.
2. Real people answering
Email support@youngera.store and one of the four of us reads it. We aim to reply within one business day. You can also reach us on +1 (325) 202-4615.
3. Fair sizing help before you buy
We would rather spend ten minutes helping you pick the right size than process a return. Send us your measurements and what fit you're after and we'll tell you honestly which size to take — even if the answer is that we don't have one that works for you yet.
4. Limited runs, no restock games
When we say a run is limited, it's limited. We don't quietly restock a "sold out" piece to manufacture urgency. If something does come back, we'll say clearly that it's a restock.
5. We fix our mistakes
Wrong item, missing piece from a set, a fault we should have caught — that's on us, and we cover it. You won't pay return postage for our error.
6. Your data stays yours
We don't sell customer data. We use your details to fulfil your order and, if you opt in, to tell you about a drop. Nothing else. Full detail is in our Privacy Policy.
7. We grow carefully
We'd rather expand slowly and keep quality and service where they are than scale fast and lose both.