Refund policy

Refund and Return Policy

Last updated: October 2026

We want you to be happy with what you have bought. If you are not, here is exactly how returns work at Young Era.

Return window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days cannot be accepted.

Condition of returned items

To be eligible for a refund, an item must be:

  • Unworn and unwashed
  • In its original condition, free from marks, odours, pet hair and damage
  • With all original tags still attached
  • In its original packaging where practical

We inspect every return. Items that do not meet these conditions will be returned to you and no refund will be issued.

How to start a return

Email support@youngera.store within 14 days of delivery with your order number, the item you wish to return, and whether you want a refund or an exchange. We will reply with a return authorisation and the return address, normally within one business day.

Please do not send items back without contacting us first. Unauthorised returns are difficult to match to an order and will delay your refund.

Return shipping costs

Customer-initiated returns: you are responsible for return postage. We recommend a tracked service. Until the parcel reaches us, the item remains your responsibility, and we cannot refund an item lost in transit.

Faulty, damaged or incorrect items: we cover return postage in full and will either replace the item or refund you, at your choice. Email us within 48 hours of delivery with your order number and photographs.

Original shipping charges

Shipping charges paid on your original order are not refundable, except where the item was faulty or incorrectly supplied.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a further few days to appear on your statement.

Exchanges

Exchanges are subject to availability. Tell us the size you want when you first contact us and we will hold it while your return is in transit where we can. Our runs are limited; if the size sells out before your return reaches us we will refund you instead and tell you promptly.

Non-returnable items

  • Items returned outside the 14-day window
  • Items that have been worn, washed or altered
  • Items with tags removed
  • Items damaged after delivery
  • Gift cards
  • Items marked final sale at the point of purchase

International returns

The same 14-day window applies. Mark the customs declaration clearly as RETURNED GOODS. If a parcel is declared as a new commercial shipment and we are charged import duty on our own product, that cost will be deducted from your refund. Return postage, duties and taxes on international returns are the customer's responsibility.

Order cancellations

You may cancel an order at no cost at any time before it is dispatched. Email us immediately with your order number. Once an order is with the carrier it cannot be cancelled, but it can be returned under this policy.

Your statutory rights

Nothing in this policy affects your statutory rights in relation to faulty or misdescribed goods.

Contact

Young Era, 507 Pinedale Ave, Rosharon, TX 77583, United States
Email: support@youngera.store
Phone: +1 (325) 202-4615