Tracking your order
As soon as your parcel leaves us you'll get a dispatch email with a tracking number and a link to the carrier. Check your spam folder if it hasn't arrived — dispatch emails land there more often than they should.
Check your order status
- Order confirmation email — sent immediately after you order. Contains your order number.
- Dispatch email — sent when the parcel is handed to the carrier. Contains your tracking link.
- Account — if you created one at checkout, your order history and status are in your account.
Timings
- Processing: 1–3 business days before dispatch
- USA delivery: typically 5–8 business days after dispatch
- International delivery: typically 10–20 business days after dispatch
Tracking often takes 24–48 hours to show its first scan after you receive the email. That's normal and doesn't mean anything has gone wrong.
Tracking hasn't moved in a week
International parcels frequently go quiet while clearing customs. If there's been no movement for more than 10 business days, email us your order number and we'll chase the carrier.
Marked delivered but nothing arrived
Check with neighbours and around the property first, and give it 24 hours — carriers sometimes scan early. If it still hasn't appeared, email us within 7 days of the delivery scan and we'll open a claim.
Can't find your order number?
Email support@youngera.store from the address you ordered with and we'll find it.