The short version
14 days from delivery. Unworn, unwashed, tags attached. You pay return postage unless the fault is ours.
How to return something
- Email us at support@youngera.store within 14 days of delivery. Include your order number, which item you're returning, and whether you want a refund or an exchange.
- We'll reply with a return authorisation and the return address, usually within one business day.
- Pack it in protective packaging with tags still attached. Include a note with your order number inside the parcel.
- Send it using a tracked service. Keep the tracking number — until the parcel reaches us it's your responsibility, and we can't refund something that gets lost in transit.
- We check and refund. Once your return arrives and passes inspection, your refund is issued within 5–10 business days to your original payment method.
Exchanges
Tell us the size you want when you first email. If it's in stock we'll reserve it while your return is in transit. If it sells out before your parcel reaches us, we'll refund you instead and tell you straight away.
What we can't accept
- Items returned after the 14-day window
- Items that have been worn, washed or altered
- Items with tags removed
- Items damaged after delivery
- Items returned without contacting us first
Faulty or wrong item
If a piece arrives faulty, damaged, or isn't what you ordered, email us within 48 hours of delivery with your order number and photos. We cover return postage and either replace the item or refund you in full, your choice. This is our mistake and you shouldn't be out of pocket for it.
International returns
Same 14-day window. Mark the parcel clearly as "RETURNED GOODS" on the customs declaration — if it's declared as a new commercial shipment we may be charged import duty on our own product, and we'll have to deduct that from your refund. Original shipping charges aren't refundable.
Return address
We'll give you the address when you email us. Please don't send anything back without a return authorisation; unannounced parcels are hard to match to an order and slow your refund down.