Help & FAQ

Ordering

How do I know what size to take?
Use our size guide for measurements and choosing the right fit for how each cut runs. If you're still unsure, email your chest, waist and height to support@youngera.store and we'll tell you which size to take.

Do sets come in one size?
Yes. The size you pick applies to both the top and the bottom. Email us first if you're a different size top and bottom.

Can I change or cancel my order?
If it hasn't shipped, yes. Email us straight away with your order number. Once it's with the carrier we can't pull it back, but you can return it under our 14-day policy.

Will sold-out sizes come back?
Usually not. We produce limited runs and don't quietly restock. If something does return we'll say clearly that it's a restock.

Shipping

Where do you ship?
Worldwide. The USA is our main market, but we ship internationally.

What does shipping cost?
$12 flat within the USA, $35 flat worldwide.

How long does delivery take?
Orders are dispatched within 1–3 business days. USA delivery is typically 5–8 business days from dispatch; international is typically 10–20 business days.

Will I pay customs or import duty?
On international orders, possibly. Any duties or taxes charged by your country are your responsibility and are not included in what you pay us. We can't predict them or refund them.

How do I track my parcel?
See Follow My Order.

Returns and exchanges

What's your return window?
14 days from delivery, unworn and with tags attached.

Who pays return postage?
You do, unless the item was faulty or we sent the wrong thing — then it's on us.

Can I exchange for a different size?
Yes, subject to availability. Full process on Make a Return.

When do I get my refund?
Within 5–10 business days of us receiving and checking the return. It goes back to your original payment method.

Products

Will the puff print crack?
Not if you keep it out of the tumble dryer and off a hot iron. Heat is what kills puff appliqué. See care instructions.

Is the colour accurate to the photos?
Close, but screens vary. If exact shade matters for you, email us and we'll describe it honestly.

Do you restock or make custom sizes?
We don't currently do made-to-measure. Email us anyway — if there's demand for a size we don't carry, we want to know.

Still stuck?

Email support@youngera.store or call +1 (325) 202-4615. We aim to reply within one business day.